, T & C

T & C

DEFINITION OF OUR ROLE IN THE CONTRACT

Beauty In Prague /Esteline s.r.o. commits itself to provide the client with the service agreed upon by both sides. The price of the overall service is a subject to change until the contract between the customer and Beauty in Prague comes into existence and the booking is confirmed.

The contract between the client and Beauty in Prague only comes into existence after the client sends the deposit and Beauty in Prague issues an invoice for the client. The date on the invoice is considered as the starting point of the contract. By issuing the invoice by Beauty in Prague the booking of the service is considered as confirmed.

PRICES

The final price of the service should include the treatment itself, as listed in the pricing guide, and additional costs which would be agreed upon. The additional costs include accommodation, if provided by ourselves, transportation to and from the airport. The client is responsible for any unexpected costs related to the treatment that are not already included in the treatment price guide.

An exact quote can only be given after your initial consultation with a plastic surgeon or dermatologist in Prague. Beauty in Prague reserves the right to change prices. All pricing changes will be posted on the Beauty in Prague site, and such posting shall be considered sufficient notice to you of such changes. You are responsible for regularly reviewing pricing information as posted so that you have notice of such changes.

TERMS AND CONDITIONS OF PAYMENTS

After the agreement on the type of surgery and on the date of the treatment is made, a deposit of 300 GBP is required. This can be paid by a credit card or bank transfer. The rest of the payment is paid after initial consultation with plastic surgeon in Prague by cash or a credit card directly to the clinic. By sending us the filled medical questionnaire, the client is confirming she/he has understood the terms and conditions.

We reserve the right to charge as a flat cancellation fee 300 GBP regardless the time of cancellation (including cases when the client is declined for the surgery).

In case you will be processing the payment for the rest of your cosmetic surgery package by credit/debit card the amount will be debited in local currency (Czech Korunas). The exchange rate fluctuates and it is published that day by the main Czech Banks. Often the daily exchange rate will effect the amount shown on your statement, when back in the UK, in GBP. The difference can be from £20 up to £200 or even higher as your bank has to calculate the payment back to your currency and have different disadvantageous exchange rate.

That´s why we are not able to guarantee that the amount which will be charged from your credit card will be the price in GBP on which we have agreed. This amount can be guaranteed only if paying by cash in GBP (banknotes must be in a great condition without and parts missing and there must not be any harm on the drawing of the Queen = this banknotes are not accepted by Czech banks).

Beauty in Prague nor the clinic can be held responsible for the exchange rates given by your card issuer.

ACCOMMODATION ORGANISED BY BEAUTY IN PRAGUE

Should you cancel, postpone or shorten the duration of your booking for any reason, Beauty in Prague/Clinic will charge you a 1 night cancellation fee to compensate Beauty in Prague/Clinic for any loss it may have suffered.

THE TREATMENT AND THE RELATIONSHIP WITH THE CLINIC

Beauty In Prague holds no medical qualifications. Beauty in Prague does not carry any responsibility for the work of the surgeon, clinic and its staff. In case the surgeon does not recommend the surgery, we do not hold the responsibility.

All the medical work undertaken is the responsibility of the clinic. The cosmetic surgery clinic will provide the client with all the necessary advices and instructions. If the client refuses to follow them resulting into any type of damage or loss because of the lack of care on the client’s side or any other reason, Beauty in Prague does not take any responsibility.

MEDICAL QUESTIONNAIRE

By returning us a filled medical questionnaire you agree to let Beauty in Prague and the clinic use this questionnaire for the purposes limited to medical use only. Beauty in Prague does not take any responsibility in case the client has provided false information or has concealed client’s full medical history.

All the information in the questionnaire will be treated in a discrete and confidential way. None of the information you provide us for the purpose of the treatment will be used in the future without your written permission.

OTHER CIRCUMSTANCES

The client is responsible for his safe arrival to Prague. Beauty in Prague does not take any responsibility in case there is a delay in flight or if the client’s traveling documents are not valid or insufficient.

Beauty in Prague is not liable for any compensation in case our supplier cannot provide the service as agreed upon. Beauty in Prague is not responsible for any unexpected circumstances requiring further costs and expenses which are beyond the subject of the contract, or which are beyond our control which we cannot foresee and avoid even after our best possible care.

In case there are any changes in the booking from the side of the Beauty in Prague, we guarantee to provide such information to the client as soon as possible. Beauty in Prague ensures its client that in such a case Beauty in Prague will re-arrange the date or other conditions of the treatment to the client’s satisfaction. Financial refund or non-monetary compensations are possibilities after mutual agreement is made. If client does not agree with our proposal of solution in case a problem is created at our side, a full financial refund is possible.

INFORMATION ON THE PROCESSING OF PERSONAL DATA  AT BEAUTY IN PRAGUE

FREE CONSULTATION

  1. Esteline s.r.o., with the registered office at U nemocenské pojišťovny 1230/2, 110 00 Prague 1 – Nové Město, Company ID No.: 047 14 679, incorporated in the Companies Register kept by the Municipal Court in Prague, Section C, Insert 252406, operator of the Beauty in Prague platform (hereinafter referred to as “Beauty in Prague”), processes, within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”), the following personal data:
  • First name, surname,
  • Phone number,
  • E-mail address,
  • Height, weight,
  • Message text and any other personal data you voluntarily fill in the text of your inquiry including any enclosed photos; these may be, in particular, data on your health condition, inquiry after a medical intervention, picture etc.
  1. In the case of processing of personal data relating to your health condition, this is the processing of the so-called special category of personal data. This processing is voluntary and you provide it in order to express your interest in a consultation and recommendation of suitable services by a clinic with which Beauty in Prague cooperates as part of its activities (hereinafter referred to as the “Clinic”).

However, your express CONSENT is required for such processing, which you can grant by ticking the “I agree to the processing of my sensitive data” box. This processing is then allowed by Article 9(2)a) of the Regulation. In such a case, Beauty in Prague is the data processor and the Clinic is the data controller.

  1. Beauty in Prague processes the aforesaid personal data as follows:
  • In the event we receive your photos, your data will be forwarded to the Clinic for the processing of your consultation inquiry within 3 business days of sending your message.
  • Your data will be processed by Beauty in Prague for the duration of arranging the service, but no longer than 1 year from the last communication unless an agreement is made. In such a case, the communication will be archived by the Clinic which provided the service for the period of 10 years from the last part of the service provided.
  1. Beauty in Prague processes, as the data controller, your photos in order to promote the Beauty in Prague services. If you do not wish for such processing to take place, you may revoke your consent at the contact e-mail address of Beauty in Prague, beauty@beautyinprague.com.
  2. If you express your interest in receiving newsletters, Beauty in Prague will process, as the data controller, your e-mail address in order to include it in the database for sending commercial communications for the period of 3 years from expressing your interest unless you express disagreement with receiving such commercial communications – either at the e-mail address of Beauty in Prague, beauty@beautyinprague.com, or clicking in the commercial communication received.
  3. This personal data processing is performed by Beauty in Prague; however, personal data may also be processed on behalf of Beauty in Prague by the following data processors:
  • providers of postal and communication services and electronic communication services;
  • persons who provide us with the technical operation of a certain service or operators of the technologies we use for our services;
  • persons who provide us with accounting or other economic services;
  • persons who provide us with sufficient security and integrity of our services and websites and who regularly test that security;
  • persons to whom we provide data for the purpose of analyzing the visiting rate on our websites;
  • payment service providers and payment processors for the purpose of security and execution of payments;
  • persons who recover receivables on behalf of our company;
  • advertising system operators in connection with targeted advertising;
  • operators of technical solutions thanks to which we can show you only such content and advertisements that are relevant to you;
  • marketing and survey agencies for the purpose of marketing processing or surveys and the offers of sale, services and products;
  • or any other providers of processing software, services and applications, which however are not used by Beauty in Prague at the moment.

CONTACT FORM

  1. Esteline s.r.o., with the registered office at U nemocenské pojišťovny 1230/2, 110 00 Prague 1 – Nové Město, Company ID No.: 047 14 679, incorporated in the Companies Register kept by the Municipal Court in Prague, Section C, Insert 252406, operator of the Beauty in Prague platform (hereinafter referred to as “Beauty in Prague”), processes, in the event of your service inquiry via the contact form, as the data controller, the following personal data:
  • First name and surname,
  • Phone number,
  • E-mail address,
  • Message text and any other personal data you voluntarily fill in the text of your inquiry.
  1. These personal data need to be processed in order to create an offer of services, discuss the offer or respond to your questions. This processing is allowed by Article 6(1)b) of the Regulation. These personal data will be processed by Beauty in Prague for the duration of negotiations between you and Beauty in Prague, but no more than 1 year from your inquiry unless you grant your consent to further processing.

MEDICAL QUESTIONNAIRE

  1. Esteline s.r.o., with the registered office at U nemocenské pojišťovny 1230/2, 110 00 Prague 1 – Nové Město, Company ID No.: 047 14 679, incorporated in the Companies Register kept by the Municipal Court in Prague, Section C, Insert 252406, operator of the Beauty in Prague platform (hereinafter referred to as “Beauty in Prague”), processes, within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”), the following personal data:
  • First name, surname,
  • Date of birth,
  • Height, weight,
  • Phone number,
  • E-mail address,
  • Scheduled date of the medical intervention,
  • Any other personal data you voluntarily fill in the questionnaire including any enclosed photos; these may be, in particular, data on your health condition, historical data on your health condition, illnesses you have had, health issues, data on any medication you take, addictions, medical interventions that have taken place and any subsequent complications, experience and any complications in connection with anesthesia, pictures etc.
  1. In the case of processing of personal data relating to your health condition, this is the processing of the so-called special category of personal data. This processing is voluntary and you provide it in order to express your interest in a consultation and recommendation of suitable services by a clinic with which Beauty in Prague cooperates as part of its activities.

However, your express CONSENT is required for such processing, which you can grant by ticking the “I agree to the processing of my sensitive data” box.

This processing is then allowed by Article 9(2)a) of the Regulation.

In such a case, Beauty in Prague is the data processor and the Clinic is the data controller.

  1. These personal data are processed by Beauty in Prague as follows:
  • Within 5 business days of sending your message, your data will be forwarded to the Clinic in order for the Clinic to be able to provide the service, including any photos if received.
  • Your data will be processed by Beauty in Prague for the duration of arranging the service, but no longer than 1 year from the last communication unless an agreement is made. In such a case, the communication will be archived by the Clinic which provided the service for the period of 10 years from the last part of the service provided.
  1. Beauty in Prague processes, as the data controller, your photos in order to promote the Beauty in Prague services. If you do not wish for such processing to take place, you may revoke your consent at the contact e-mail address of Beauty in Prague, beauty@beautyinprague.com
  2. If you express your interest in receiving newsletters, Beauty in Prague will process, as the data controller, your e-mail address in order to include it in the database for sending commercial communications for the period of 3 years from expressing your interest unless you express disagreement with receiving such commercial communications – either at the e-mail address of Beauty in Prague, beauty@beautyinprague.com, or clicking in the commercial communication received.
  3. This personal data processing is performed by Beauty in Prague; however, personal data may also be processed on behalf of Beauty in Prague by the following data processors:
    • providers of postal and communication services and electronic communication services;
    • persons who provide us with the technical operation of a certain service or operators of the technologies we use for our services;
    • persons who provide us with accounting or other economic services;
    • persons who provide us with sufficient security and integrity of our services and websites and who regularly test that security;
    • persons to whom we provide data for the purpose of analyzing the visiting rate on our websites;
    • payment service providers and payment processors for the purpose of security and execution of payments;
    • persons who recover receivables on behalf of our company;
    • advertising system operators in connection with targeted advertising;
    • operators of technical solutions thanks to which we can show you only such content and advertisements that are relevant to you;
    • marketing and survey agencies for the purpose of marketing processing or surveys and the offers of sale, services and products;
    • or any other providers of processing software, services and applications, which however are not used by Beauty in Prague at the moment.

Beauty in Prague has no data protection officer. The contact details of Beauty in Prague are: beauty@beautyinprague.com.

Please note that personal data may be transferred to a country outside the EU – to the United Kingdom.

Please note that, under the Regulation, you have the right to:

  • withdraw the consent granted; however, this may result in the Clinic being unable to provide the service,
  • cancel the receipt of commercial communications at any time,
  • raise an objection to processing based on a legitimate interest of Beauty in Prague or the Clinic,
  • require us or the Clinic to inform you what personal data we process, and require a copy of the personal data processed,
  • request of us or the Clinic to grant you access to your data and have the data updated or rectified, or require the restriction of processing,
  • require us or the Clinic to erase the personal data; the personal data will be erased unless this is in conflict with the applicable law or our legitimate interests or those of the Clinic,
  • data portability where this concerns automated processing based on your consent or due to the performance of an agreement,
  • efficient court protection if you believe that your rights under the Regulation have been violated due to the processing of your personal data in conflict with the Regulation,
  • lodge a complaint with the Office for Personal Data Protection.